Grumpy Old Geeks Topics Customer retention practices Topic Customer retention practices 2 mentions in 1 episode The hosts discuss follow-up contact after cancellations and discounts offered to keep customers. Mentions 58: A Podcast of Biblical Proportions May 16, 2014 0:35 Put me in front of one of their retention experts 2:56 They will come back and give you a hefty discount to keep you.